John A. Paz

(Details not provided)

• Gathered, analyzed, and documented requirements, use cases, and user workflows for DevOps support.
• Collaborated with engineering teams to address technical debt and suggested process enhancements.
• Partnered with internal teams to ensure cohesive Confluence design and efficient day-to-day operations with templates, add-ons, and content organization.

• Managed a distributed team of writers as shared resources in an Agile product development environment across multiple projects.
• Established Menlo’s first Documentation & Content Design Department, analyzing content needs, creating workflows, and scaling the team’s impact.
• Proposed and executed migration to a new documentation publishing infrastructure, creating developer documentation portal prototypes and API documentation standards.

• Worked with engineers to develop, edit, and manage content for pre-sales engineers and consultants.
• Planned and conducted usability testing for effectiveness, producing various content types such as technical best practices, demo/sales guides, and training materials.
• Managed content strategy, end-user documentation, UX writing, UI copy, and contributed to improving user interfaces and documentation solutions.

• Served as JIRA, Confluence, and FishEye+Crucible administrator, designing information architecture and administering tool rollout.
• Designed and executed training on Scrum and Agile methodologies, providing support and guidance to new Scrum Masters.
• Planned, researched, and wrote technical documentation for Engineering and Product Management departments.

• Staff Technical Writer for Pentaho Data Integration (PDI/Kettle) and Big Data (Hadoop) projects.
• Contributed to and maintained multiple internal and public wiki sites, managed multiple projects, and worked on Big Data and Data Integration projects.

• Converted existing military manuals into digital documents using XML.
• Developed documentation for new development tools and supervised team members on large publications.

• Researched, wrote, and delivered documents across multiple projects.
• Acted as team lead for electronic classroom documentation.

• Researched, wrote, formatted, and published technical manuals.
• Documented military aviation training simulators and ensured compliance with military specifications.

• Supported lead technical writer with research, formatting, editing, and publishing.
• Managed documentation for military communications simulators and ensured compliance with specifications.

• Created a wiki of the game development lifecycle for internal end users.
• Developed structure and content for the internal wiki with over 250 cross-referencing pages of material.

• Maintained content within the database for EIS help desk analysts.
• Collaborated virtually with team members nationwide.

• Edited and submitted engineering reports, collaborated with SMEs to ensure compliance and technical accuracy.