Resume

Career Summary

Content Design leader with 15+ years of experience who’s excited about building diverse teams of writers on product teams.

Content Design/Technical Writing Leadership: 7+ years working as a senior member of product development teams; 1 year working as a Documentation Manager overseeing 3 employees.
  • Extensive experience working with all levels of management/executive team setting priorities and defining goals.
  • Passionate about the practical application of service leadership to enable teams to do the best work of their lives.
  • Proven ability to accurately estimate workloads, identify talent, and set high team standards for work in progress.
Technical Writing: 15+ years of professional writing/editing, and project management experience.
  • Experience working as a liaison and moderator between multiple departments to resolve gaps in knowledge.
  • Proven ability to conduct professional-level training to classes large and small, both in-person and virtually.
  • Familiar contributing in all phases of the SDLC and working with all members of high-performing software teams.
Content Design/UX Writing: 6+ years working alongside PMs, designers, and developers to improve in-app copy.
  • Proponent of the value and practice of dedicated and thoughtful UX writing as a component of an application.
  • Proven ability delivering high-quality content that enhances users' information experience using software.
  • Able to create/maintain content design systems and guidelines, and a champion of product voice and tone consistency.

Tools and Skills

Tools
  • Jira, Trello, Confluence, Sharepoint
  • Git/Bitbucket/GitHub/Docs as code
  • DITA/XML/Static site generators
  • Basic coding: HTML, CSS, Python
  • Sketch, Figma, InVision, Mural, Adobe
 Skills
  • Creating organizational voice and tone style guides
  • Information architecture and wiki development
  • Creating and editing visual graphics and videos
  • Public speaking, presentations, slide creation
  • UX Design: User research, design thinking

Education

B.A., English, Technical Writing Track – University of Central Florida: Orlando, FL, USA 2008

Professional Experience

Documentation Manager: Menlo Security Jan 2021 – Present
Responsible for overhauling DocOps infrastructure, including tool/provider evaluation and procurement, and implementation. Set departmental priorities and represent the interests of Product Management. Plan and coordinate staffing needs, including contractor hiring, defining roles/responsibilities, interviewing and hiring candidates.
Senior Content Designer: Atlassian Jan 2015 – Dec 2020
Contribute to improving user interface on new features and product improvement. Write end-user documentation for new features and product improvements. Continually install and test Atlassian products locally. Manage, design, and improve wiki for end-user consumption. Develop and test content development prototypes for information experience department. Plan, write, review and edit developer documentation for Bitbucket Cloud. Participate in departmental planning. Assess and improve the information experience for installing, using, and maintain Bitbucket Server.
Technical Writer: PatientPoint Apr 2013 – Jan 2015
Design and implement information architecture of the internal wiki. Administer JIRA, Confluence, and Crucible+FishEye rollout to support new projects and users. Design JIRA workflows, grant user access and permissions, and troubleshoot user problems. Work with software developers and quality assurance team to enhance internal technical documentation. Design, create, and execute internal training on Scrum and Agile methodologies, and new Atlassian tools.
Technical Writer: Pentaho Corporation Jan 2012 – Feb 2013
Contributed to and maintained multiple wiki sites, both internal and public, for various audiences. Worked on Big Data and Data Integration projects as documentation lead for each project. Acquired knowledge of industry tools and concepts for Data Integration and Big Data technology.,Worked to meet deadlines for software releases, scheduled updates, and immediate-release updates. Authored task-oriented, topic-based procedures within DITA automated publishing system.
Technical Writer: JHT, Incorporated Nov 2010 – Jan 2011
Converted existing military manuals into digital documents using XML. Developed internal wiki to document departmental processes and procedures. Performed beta tests and developed documentation for new development tools.
Technical Writer: Carley Corporation Nov 2009 – Nov 2010
Researched, wrote, and delivered multiple documents across multiple sequential projects.
Technical Writer: DEI Services Corporation (now Kratos Defense) Sep 2008 – Sep 2009
Researched, wrote, formatted, and published technical manuals for military aviation training simulators.
Technical Writer/Content Manager: T.J., Incorporated Engineering Jan 2008 – Aug 2008
Researched, scheduled, formatted, edited, and published large technical documents spanning multiple projects.
Contract Wiki Developer/Technical Writer: Electronic Arts – Sports July 2007 – Dec 2007
Created wiki of game development lifecycle for development and management internal end users.
Contract Technical Writer: Lockheed Martin, Incorporated May 2007 – July 2007
Wrote and edited help files for internal IT knowledgebase, primarily MS Office operating procedures.
Contract Technical Editor: Siemens Power Generation Oct 2006 – May 2007
Managed, edited, published and delivered engineering reports spanning multiple ongoing projects.