Curiosity-driven storyteller known for technical depth; tinkerer-developer
I’m a technical writer, content designer, and documentation leader with 15+ years of experience. I work across developer documentation, product experiences, and the systems that keep knowledge useful.
Technical Writing
API documentation, implementation guides, tutorials, and tested code samples that help people get things done.
Content Operations
Structured authoring, knowledge management, and automation that make good content easier to maintain.
Content Design
Information architecture, product language, and content standards that make complex experiences easier to navigate.
People Leadership
Building and coaching writing teams through hiring, onboarding, standards, and regular feedback.
Experience
The work, the problems, and the tools behind it.
RQIRQI Partners
Technical Writer
Jun 2026–Present
Industry: HealthcareTeam: Product & engineering
Reusable content for healthcare platforms. Create technical guides and training resources in Paligo, with shared content, taxonomy, and governance.
Work Details
Partner with product managers, developers, and subject matter experts to document features, workflows, and business processes.
Build knowledge base content, tutorials, and self-service learning resources for internal and external audiences.
Airbnb
Contract Technical Writer
Jun 2025–Jun 2026
Industry: Travel & hospitalityTeam: Business technology
Built tools to make a large-scale migration manageable. Audited Confluence content for migration to RightAnswers; built Python tools for analysis, reports, review, and bulk editing.
Work Details
Created utilities to scan spaces, detect and categorize macros, and generate advanced Excel reports.
Designed interactive CLI workflows for reviewing targeted page sections, using reusable authentication and UI components.
Connected documentation strategy with the tools behind it. Standardized documentation tooling, templates, and workflows; administered Atlassian products and knowledge-sharing practices.
Work Details
Developed an internal documentation strategy covering tools, templates, and training.
Customized Jira Service Management portals and supported Jira integrations with Notion and Teams.
SSingleStore
System Analyst
Aug 2023–Feb 2024
Industry: Data & analyticsTeam: Platform engineering
Turned engineering process gaps into actionable plans. Documented DevOps requirements, use cases, and workflows; improved Confluence organization and prioritized technical debt.
Work Details
Reported to the Director of Infrastructure and Platform Engineering as an internal documentation systems analyst and Confluence administrator.
Worked with engineers to identify process gaps, recommend improvements, and maintain system documentation.
MMenlo Security
Documentation Manager
Dec 2020–May 2023
Industry: CybersecurityTeam: Product & UX
Established the first Documentation & Content Design department. Built and coached a distributed writing team, overhauled publishing infrastructure, and prototyped a Swagger developer portal.
Work Details
Created recruitment requirements, onboarding processes, and regular coaching and performance feedback for writers across time zones.
Established UX writing routines, UI copy style guides, and API documentation standards; led stakeholder alignment and planning.
Atlassian
Senior Technical Writer & Content Designer
Jan 2015–Dec 2020
Industry: Developer toolsTeam: Product & UX
Made complex Bitbucket APIs easier to implement. Wrote and tested API examples and OAuth guidance; reshaped information architecture and product copy through user research.
Work Details
Paired with engineers on API proxy and response object hydration examples that build from simple to more complex integration scenarios.
Planned content usability tests, facilitated design sparring, and delivered more than 10 external presentations.
Earlier Experience Healthcare, data & game development
PPatientPoint
Technical Writer / Atlassian Administrator
Apr 2013–Jan 2015
Industry: HealthcareTeam: R&D
Designed an internal wiki for 200+ users across two countries. Rolled out Atlassian tools, automated repetitive Jira tasks with Python, and trained engineering teams in Scrum and Agile.
Work Details
Designed Confluence information architecture and Jira workflows with executives, project managers, developers, and QA.
Served as interim Scrum Master for new R&D teams and supported new Scrum Masters during onboarding.
PPentaho
Technical Writer
Jan 2012–Feb 2013
Industry: Data & analyticsTeam: Product & engineering
Led documentation for data integration and big data projects. Created task-based DITA/XML procedures, worked with database and code samples, and supported three Agile product teams.
Work Details
Owned documentation for Pentaho Data Integration (PDI/Kettle) and Big Data (Hadoop) projects.
Maintained internal and public wikis and represented documentation in community feedback discussions.
EAElectronic Arts · Tiburon
Technical Writer / Wiki Developer
Jul 2007–Dec 2007
Industry: GamingTeam: Game development
Built a game development wiki with 250+ cross-referencing pages. Interviewed managers and directors to document the development lifecycle and adapt EA’s global processes for Tiburon.
Work Details
Reported to the Director of Product Development and supported the lead project manager with lifecycle documentation.
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Education
University of Central Florida
Class of 2008
Bachelor of Arts in English
Technical Writing Track
Selected work
A few ways I turn complexity into clarity.
Python · Knowledge management
Confluence Automation Toolkit
A sample of the CLI tools I developed during a Confluence-to-RightAnswers migration at Airbnb, with safeguards, documentation, and debugging support.
